Refund Policy

2. Custom Engineering Milestones

Bespoke software development projects are divided into structured milestones as outlined in each Statement of Work (SOW):

• Pre-Project Discovery & Initial Deposit: If a project is cancelled prior to sprint kickoff and before any code or architectural assets have been generated, deposits are 100% refundable minus third-party payment processing fees.
• In-Progress Milestones: Once a sprint milestone commences, refunds are evaluated based on completed deliverables. If a milestone does not meet mutually agreed technical acceptance criteria, we will rectify the deliverable at zero additional cost within 14 days. If the issue cannot be resolved, an unearned pro-rata refund will be issued.
• Approved Milestones: Once a client has formally approved and signed off on a milestone, payments for that specific milestone are considered earned and non-refundable.

3. SaaS Subscriptions

For proprietary software platforms, developer extensions, and cloud subscriptions operated directly by Orybit:

• 14-Day Money-Back Guarantee: New monthly or annual subscription plans are eligible for a 100% refund within the first 14 days of account activation if the software does not perform as documented.
• Renewal Cancellations: You may cancel subscription auto-renewals at any time from your account portal without penalty. Cancellations take effect at the conclusion of the current prepaid billing period.
• Downgrades: Downgrading subscription tiers applies credits towards subsequent billing cycles.

4. Cancellation and Pausing

Retainer clients may pause active development contracts with 14 calendar days written notice. Remaining unused retainer balances will be held as credit valid for up to 12 months, or refunded pro-rata upon mutual agreement.

5. SLA Uptime Credits

For hosted enterprise solutions with an active Service Level Agreement (SLA):

• If platform availability falls below 99.9% in any calendar month (excluding scheduled maintenance announced 48 hours in advance), clients are entitled to service credits applied against their subsequent invoice according to the SLA schedule.

6. Non-Refundable Items

The following costs incurred on a client's behalf are non-refundable:

• Direct cloud hosting fees, domain registrations, and third-party SSL certificates provisioned under client accounts.
• Third-party API credits, SMS gateway charges, and proprietary external software licenses purchased specifically for client integrations.

7. Refund Request Process

To request a refund or invoice credit:

1. Send an email to hello@orybit.com with the subject line: Refund Request — [Invoice / Account Number].
2. Include the relevant project name, transaction date, and the specific reason for your request.
3. Our financial team will review the request within 3 business days and issue an official written determination.
4. Approved refunds will be processed back to the original method of payment within 5 to 10 business days.

8. Dispute Resolution

We request that clients contact us directly to address billing concerns prior to initiating bank disputes or credit card chargebacks. Unwarranted chargebacks filed without prior communication may result in immediate suspension of staging environments and API credentials until the matter is resolved.

9. Billing Inquiries

For billing clarifications, custom payment plans, or refund inquiries: