Web Platform
Northwind Commerce Platform
Northwind · 2025
AI Product
Halcyon AI Support Assistant
- Client
- Halcyon
- Category
- AI Product
- Year
- 2025
- Website
- #
An LLM-powered support assistant resolving 60% of tickets without a human in the loop.
The Challenge
Where we started
Halcyon's support team was drowning in repetitive tickets while complex cases waited days. Previous chatbot attempts had hallucinated answers and damaged customer trust.
Our Solution
What we built
We built a retrieval-augmented assistant grounded in Halcyon's knowledge base and order data, with confidence scoring, seamless hand-off to agents, and an evaluation pipeline that tracks accuracy on every release.
- LLM
- RAG
- Python
- Customer Support
Results
60%
tickets auto-resolved
-71%
first response time
94%
answer accuracy
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